PRIVACY POLICY
Our Privacy Policy has been updated on February 8, 2026.
PARTH HOSPITAL (“we,” “our,” “us,” or “the Hospital”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website www.parthhospital.com (the “Website”).
This Privacy Policy is prepared in compliance with: - The Digital Personal Data Protection Act, 2023 (“DPDP Act”) - The Information Technology Act, 2000 (“IT Act”) - The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) - The Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 - Any other applicable laws and regulations governing data protection in India
By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Website.
Definitions
For the purposes of this Privacy Policy:
“Personal Data” or “Personal Information” means any information relating to an identified or identifiable natural person, including but not limited to name, contact details, age, gender, and any other information that can be used to identify an individual.
“Sensitive Personal Data or Information” (“SPDI”) includes passwords, financial information, health information, medical records and history, biometric information, sexual orientation, and any other information designated as sensitive under applicable law.
“Processing” means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
“Data Fiduciary” means PARTH HOSPITAL, the entity that determines the purpose and means of processing personal data.
“Data Principal” means the individual to whom the personal data relates (i.e., you, the user or visitor of the Website).
“Consent” means any freely given, specific, informed, and unambiguous indication of your wishes by which you signify agreement to the processing of your personal data.
Information We Collect
Personal Information
We may collect the following categories of personal information from you:
- Contact Information: - Full name - Email address - Phone number - Mailing address - Emergency contact details
- Demographic Information: - Age/Date of birth - Gender - Occupation - Preferred language
- Appointment and Inquiry Information: - Appointment requests and scheduling details - Nature of inquiry - Preferred date and time for consultations - Any other information you provide when contacting us
- Communication Records: - Records of your communications with us via email, phone, contact forms, or other channels - Feedback, queries, complaints, or suggestions submitted through the Website
Technical and Usage Information
When you visit our Website, we automatically collect certain technical information through cookies and similar tracking technologies:
- Device and Browser Information: - IP address - Browser type and version - Operating system - Device type (desktop, mobile, tablet) - Screen resolution
- Website Usage Data: - Pages visited - Time spent on pages - Links clicked - Referring website/source - Date and time of access - Geographic location (approximate, based on IP address)
- Cookies and Tracking Technologies: We use the following types of cookies: - Essential Cookies: Necessary for the Website to function properly - Analytics Cookies: Help us understand how visitors use our Website (e.g., Google Analytics) - Functional Cookies: Remember your preferences and settings - Marketing/Advertising Cookies: Track your browsing habits to show relevant advertisements
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Website.
Information We Do Not Collect
We do NOT collect the following through our Website: - Detailed medical history or health records - Financial information or payment details - Biometric information - Genetic or hereditary information
Note: Any health or medical information may be collected during in-person consultations or appointments at our physical hospital facility, which will be governed by separate consent forms and medical privacy protocols.
Purpose of Collection and Use of Information
We collect and process your personal information for the following lawful purposes:
Appointment Booking and Healthcare Services
- To process and confirm appointment requests
- To contact you regarding your appointments
- To provide you with information about our services
- To facilitate communication between you and our healthcare professionals
Communication and Customer Service
- To process and confirm appointment requests
- To contact you regarding your appointments
- To provide you with information about our services
- To facilitate communication between you and our healthcare professionals
Marketing and Promotional Communications
- To send you newsletters, health tips, and informational content about our services (with your consent)
- To inform you about new services, treatments, or facilities
- To send promotional offers, events, or updates via email or SMS
You have the right to opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us at info@parthhospital.com.
Website Improvement and Analytics
- To analyze Website usage patterns and trends
- To improve the design, functionality, and user experience of our Website
- To understand visitor demographics and preferences
- To conduct research and statistical analysis
Legal and Regulatory Compliance
- To comply with applicable laws, regulations, and legal obligations
- To respond to legal requests, court orders, or government authorities
- To protect our rights, property, and safety, and that of our patients and staff
- To prevent fraud, security breaches, or illegal activities
Business Operations
- To maintain internal records
- To conduct quality assurance and training
- To manage our business operations effectively
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: Where you have given explicit consent for us to process your personal data for specific purposes (e.g., marketing communications, cookies).
- Contractual Necessity: Where processing is necessary to fulfill our obligations under a contract with you or to take steps at your request before entering into a contract (e.g., processing appointment requests).
- Legal Obligation: Where processing is required to comply with applicable laws, regulations, court orders, or governmental requests.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, conducting analytics, or ensuring security, provided these interests do not override your fundamental rights and freedoms.
Disclosure and Sharing of Information
We respect the confidentiality of your personal information and do not sell, rent, or trade your data to third parties.
No Current Third-Party Sharing
At present, we do NOT share your personal information with any third parties, including: - Diagnostic laboratories - Other healthcare providers - Insurance companies - Marketing or advertising agencies - Analytics or data processing companies - Cloud service providers or hosting platforms
Future Third-Party Sharing (With Prior Consent
If we decide to share your personal information with third parties in the future, we will: - Obtain your explicit prior written consent before sharing your information - Clearly inform you about: - The identity of the third party - The purpose of sharing - The type of information to be shared - The duration of sharing - Ensure that any third party adheres to equivalent or higher data protection standards through legally binding agreements - Provide you with the option to withdraw consent at any time
Exceptions to Prior Consent Requirement
We may disclose your personal information without prior consent in the following limited circumstances:
- Legal Obligations: - When required by law, regulation, court order, or government authority - To comply with legal processes or respond to lawful requests from public authorities
- Protection of Rights: - To protect and defend our legal rights, property, or safety - To protect the rights, property, or safety of our patients, staff, or the public - To prevent fraud, security threats, or illegal activities
- Emergency Situations: - When necessary to protect vital interests, such as preventing serious harm or saving lives
- Business Transfers: - In the event of a merger, acquisition, reorganization, or sale of assets, where your information may be transferred to the acquiring entity (you will be notified in advance)
Data Retention
Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Our retention policy: - Appointment and inquiry data: Retained until the purpose is fulfilled (e.g., appointment completed, inquiry resolved), then deleted within 90 days unless you request deletion earlier - Marketing communications: Retained until you opt-out or withdraw consent - Website analytics and technical data: Retained for up to 2 years for analysis purposes, then anonymized or deleted - Communication records: Retained for up to 1 year for quality assurance and customer service purposes
Secure Deletion
Upon expiry of the retention period, we securely delete or anonymize your personal information using industry-standard methods to prevent unauthorized access, recovery, or reconstruction.
Legal or Regulatory Requirements
In certain cases, we may be required to retain your information for longer periods to comply with legal, regulatory, accounting, or tax requirements.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, destruction, loss, or misuse.
Security Measures
Our security measures include, but are not limited to:
- Technical Safeguards: - Encryption of data in transit (SSL/TLS protocols) - Secure servers with firewall protection - Regular security audits and vulnerability assessments - Access controls and authentication mechanisms - Anti-virus and anti-malware protection - Regular software updates and security patches
- Organizational Safeguards: - Access to personal information limited to authorized personnel only on a need-to-know basis - Confidentiality agreements with employees and contractors - Regular staff training on data protection and security practices - Incident response and breach notification procedures - Physical security measures at our facilities
- Third-Party Security: - Careful selection of service providers with proven security practices - Legally binding data protection agreements with vendors - Regular monitoring and audits of third-party compliance
No Absolute Security
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide your information at your own risk.
Your Responsibility
You are responsible for: - Maintaining the confidentiality of any login credentials or passwords - Ensuring your device and internet connection are secure - Notifying us immediately if you suspect any unauthorized access to your information
Your Rights as a Data Principal
Under the Digital Personal Data Protection Act, 2023, and other applicable laws, you have the following rights regarding your personal information:
Right to Access
You have the right to request confirmation of whether we are processing your personal data and to access such data. Upon request, we will provide you with a copy of your personal information in our possession.
Right to Correction
You have the right to request correction of any inaccurate, incomplete, or outdated personal information. We will make reasonable efforts to correct your information promptly upon verification.
Right to Erasure/Deletion
You have the right to request deletion of your personal information in the following circumstances: - The information is no longer necessary for the purposes for which it was collected - You withdraw your consent (where processing was based on consent) - The information has been unlawfully processed - Deletion is required to comply with a legal obligation
Note: We may decline deletion requests if retention is necessary for legal compliance, exercise of legal claims, or other lawful purposes.
Right to Withdraw Consent
Where we process your personal information based on your consent, you have the right to withdraw such consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before withdrawal.
To withdraw consent for marketing communications, click the “unsubscribe” link in our emails or contact us at info@parthhospital.com.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data fiduciary, where technically feasible.
Right to Grievance Redressal
You have the right to file a complaint or grievance regarding the processing of your personal information. See Section 12 below for grievance redressal procedures.
Right to Nominate
Under the DPDP Act, you have the right to nominate another individual to exercise your rights in the event of your death or incapacity.
Exercising Your Rights
To exercise any of the above rights, please contact us at:
Email: info@parthhospital.com
Phone: +91 97242 01332
Address: 3rd Floor, Sigma Excellence, opposite Falguni Gruh Udyog, Vastrapur, Ahmedabad, Gujarat 380015
We will respond to your request within 30 days of receipt. In certain cases, we may require additional information to verify your identity before processing your request.
Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and improve your browsing experience.
Types of Cookies We Use
- Essential Cookies: - Required for the Website to function properly - Enable basic features like page navigation and access to secure areas - Cannot be disabled as the Website will not function without them
- Analytics Cookies: - Help us understand how visitors interact with our Website - Collect anonymous information about page views, traffic sources, and user behavior - Examples: Google Analytics
- Functional Cookies: - Remember your preferences and settings (e.g., language, region) - Enhance your user experience by providing personalized features
- Marketing/Advertising Cookies: - Track your browsing activity to deliver targeted advertisements - May be set by us or by third-party advertising partners - Used to measure the effectiveness of marketing campaigns
Third-Party Cookies
We may use third-party services that set cookies on your device, including: - Google Analytics (for website analytics) - Social media platforms (if you interact with social sharing buttons) - Advertising networks (for targeted ads)
These third parties have their own privacy policies governing their use of cookies.
Managing Cookies
You can control and manage cookies through your browser settings: - Block all cookies: Prevent all websites from setting cookies - Block third-party cookies: Block cookies from third-party websites - Delete cookies: Remove existing cookies from your device - Receive notifications: Get alerts when cookies are being set
Note: Blocking or deleting cookies may affect the functionality and user experience of our Website.
Consent to Cookies
By continuing to use our Website, you consent to our use of cookies as described in this Privacy Policy. You can withdraw consent by adjusting your browser settings or deleting cookies.
International Data Transfers
Data Storage Location
Your personal information is primarily stored and processed within India. We use servers and data centers located in India to ensure compliance with Indian data protection laws.
Cross-Border Transfers
Currently, we do NOT transfer your personal data outside India. If we decide to transfer your data internationally in the future: - We will obtain your explicit prior consent - We will ensure the receiving country or entity provides adequate data protection standards - We will implement appropriate safeguards, such as Standard Contractual Clauses or binding corporate rules - We will comply with all legal requirements under the DPDP Act and other applicable laws
Grievance Redressal Mechanism
We are committed to addressing your concerns and resolving grievances promptly.
Grievance Officer
In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, we have designated the following Grievance Officer to address your privacy-related concerns:
Name: [To be designated by PARTH HOSPITAL]
Designation: Grievance Officer
Email: info@parthhospital.com
Phone: +91 97242 01332
Address: PARTH HOSPITAL, 3rd Floor, Sigma Excellence, opposite Falguni Gruh Udyog, Vastrapur, Ahmedabad, Gujarat 380015
Filing a Complaint
To file a complaint or grievance: 1. Send a detailed written complaint via email to info@parthhospital.com or by post to the above address 2. Include the following information: - Your full name and contact details - Nature of the complaint - Details of the privacy concern or violation - Any supporting documents or evidence 3. Our Grievance
Officer will acknowledge receipt within 24 hours 4. We will investigate and resolve your complaint within 30 days from the date of receipt.
Escalation to Data Protection Board
If you are not satisfied with our resolution, you have the right to lodge a complaint with the Data Protection Board of India (once constituted under the DPDP Act) or any other relevant regulatory authority.
Children’s Privacy
Our Website is not intended for children under the age of 18 years. We do not knowingly collect, use, or disclose personal information from children under 18 without verifiable parental consent.
If we become aware that we have inadvertently collected personal information from a child under 18 without parental consent, we will take immediate steps to delete such information from our records.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at info@parthhospital.com.
Changes to This Privacy Policy
We reserve the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons.
Notification of Changes
When we make material changes to this Privacy Policy: - We will update the “Last Updated” date at the top of this page - We will notify you via email (if you have provided your email address) or by posting a prominent notice on our Website - We may seek your renewed consent if required by law
Continued Use
Your continued use of our Website after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically.
Third-party Links
Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by PARTH HOSPITAL.
No Responsibility
We are not responsible for the privacy practices, content, or security of third-party websites. This Privacy Policy does not apply to such third-party sites.
Your Responsibility
When you click on a third-party link and leave our Website: - You do so at your own risk - We recommend you review the privacy policy of any third-party website you visit - We are not liable for any loss, damage, or privacy violations arising from your use of third-party websites
Consent and Acknowledgment
By accessing or using our Website, you hereby: - Acknowledge that you have read, understood, and agree to this Privacy Policy - Consent to the collection, use, storage, and processing of your personal information as described herein - Consent to the use of cookies and tracking technologies as described in Section 10 - Confirm that you are at least 18 years of age or have obtained parental/guardian consent - Agree to comply with all applicable laws and regulations
Withdrawal of Consent
You may withdraw your consent at any time by contacting us at info@parthhospital.com. However, withdrawal of consent may limit your ability to use certain features of our Website or receive certain services.
Data Breach Notification
In the event of a data breach involving your personal information: - We will notify you and the relevant regulatory authorities within 72 hours of becoming aware of the breach (as required by law) - We will provide details about the nature of the breach, the data affected, and the steps we are taking to mitigate harm - We will offer guidance on measures you can take to protect yourself
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:
PARTH HOSPITAL
Address: 3rd Floor, Sigma Excellence, opposite Falguni Gruh Udyog, Vastrapur, Ahmedabad, Gujarat 380015
Email: info@parthhospital.com
Phone: +91 97242 01332
Website: www.parthhospital.com
GSTIN: 24ABAFP2656G1ZF
Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India, including but not limited to: - The Digital Personal Data Protection Act, 2023 - The Information Technology Act, 2000 - The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 - Any other applicable Indian laws and regulations
Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.
Severability
If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from this Privacy Policy, and the remaining provisions shall continue in full force and effect.
Entire Agreement
This Privacy Policy, together with our Terms of Use, constitutes the entire agreement between you and PARTH HOSPITAL regarding the collection, use, and protection of your personal information through our Website.
END OF PRIVACY POLICY
PARTH HOSPITAL
Last Updated: February 8, 2026
© 2026 PARTH HOSPITAL. All Rights Reserved.